Frequently Asked Questions - Online Banking Services

"How do I sign up to use Online Banking?"

Staff may only issue you an alias and password in person (for security reasons, we cannot issue aliases and passwords over the phone). Please guard this information carefully, as you would a PIN number for a cash machine.

"Are there any restrictions on the characters I can use in usernames and passwords?"

Passwords must be at least 4 characters in length and should only be numbers and letters.

"How do I archive my account information?"

You can save your information in Online Banking to your hard drive at any time. You can download account information to Simply Accounting, Quicken, Quickbooks, Microsoft Money, a comma delimited file or a PDF file. You will find these download features in the Activity Format drop down menu under Account Activity.

"Why are our account transactions arranged in reverse chronological order, starting with the most recent? That's not how our statements are."

By selecting the Transaction Order drop down menu under Account Activity you can select the desired chronological order for your transactions.

"Why can't I view an account history for my term deposits?"

You can. However, remember that you must select a statement period (begin date/end date) for which there has been activity (for example, interest was credited, or the account was opened or closed).

"I see a message, page expired or page not available, or the message "Session expired". Why does this happen?"

The Internet banking times out, or expires after a few minutes. The 'instance' of the session is deleted from our servers. Simply log in again.

If you encounter any abnormal error messages please contact us at 519-661-4563 or send us an email mail using our Contact Us menu bar.

For further assistance with Online Banking, please use the Help feature on the menu bar.