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Privacy Policy Our Commitment to Privacy A tradition of respect for rights Credit Unions in Canada have a long history of respecting rights of their owners. As a co-operative financial institution, your credit union is committed to the development of policies, procedures and service offerings that maintain these rights. The Board of Directors of London Civic Employees' has adopted; the Credit Union Code for the Protection of Personal Information, related Policies and Procedures, and appointed a Privacy Officer. You are entitled to review the Code at any time, access your personal information, or contact the Privacy Officer about a privacy issue or concern. Your personal information London Civic Employees' holds personal information about members to help us meet and maintain the highest standards of financial service. This information can include your; name, address, age, income, use of accounts and credit history, as well as the relationships of others linked to you in account services. Understanding your financial needs is the first step in providing our members with effective service. In order to understand your financial needs, we sometimes request information from you other than your name and address. For example, if you invest in an account that pays interest, we will need to ask for your Social Insurance Number for tax purposes. If you wish to borrow money from us, we will need to know about your financial status and credit history. We will not divulge or sell this information to any unaffiliated organization. How our Privacy Code protects your Personal Information We only collect what we absolutely need With your consent, we only collect personal information from you for the following purposes:
How can you provide your consent? You can provide us with your consent in a variety of ways -- in writing, electronically, or in some cases, verbally. Preferably, we will obtain your consent when you become a credit union member or when you apply for a new credit union service offering. Alternatively, you may pick up and complete a Member Privacy brochure at our office. London Civic Employees' provides services in conjunction with financial service partners within the Co-operative Financial services Group of companies. These companies include: Credit Union Members Insurance Society (CUMIS), Credit Union Insurance Services (CUIS),Credential Group, Co-Operative Trust Company of Canada, The Co-Operators Insurance, Ethical Funds Inc, CU Electronic Transaction Services or similar organizations that espouse credit union goals and values and provide useful and valuable member information. Got a Question? Ask our Privacy Officer Our credit union Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal information. The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other staff receives appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles personal information access requests under the Code. You may contact our Privacy Officer by e-mail or in writing at the following address: Nancy Glendenning, Privacy Officer |